General Documentation

Overview

AutoCase empowers you to efficiently store, retrieve, and sequence cases and individual items within a single, high-density modular Grid. Our fully automated case induction and extraction processes eliminate manual handling of heavy loads — enhancing safety while reducing labor costs. Advanced dynamic Bin allocation intelligently utilizes every cubic inch of your warehouse, driving operational excellence.

Designed to support everything from high-velocity fashion releases to seasonal grocery surges and large-scale retail volume, AutoCase seamlessly adapts to evolving fulfillment demands. Achieve faster, safer, and more reliable order processing — so you stay ahead of customer expectations while optimizing cost efficiency at every turn.

Handling Cancel Request

A case_cancel request (CR) is only expected to be issued in the event of an actual error at the port. In such cases, an incident is typically identified by the operator, who can then decide whether to resume the operation or request cancellation if the case cannot be processed (e.g., damaged or blocked).

The CR flow therefore assumes that a bin is already present and opened at the port, allowing a proper cancel and close operation. If no bin has been delivered or opened, a Cancel Request should not be sent. Instead, the system should proceed by issuing a new open bin request to continue the operation.